I called at 8:10 and was told someone could be out after 12. The technician, Kyle, called at 9:15 and asked if he could be there early around 9:30. He had everything replaced and fixed within an hour. He had to repair a previous repair done by Midstate and they had installed an incorrectly sized spring that broke prematurely. I was happy that he came out, inspected everything, and gave a quote for repairs before working, and was spot on with the quote. That was another problem we had previously with the other company. I would highly recommend them!